FAQ

Welcome to our FAQ section - your source of clarity and convenience. Here we answer the most frequently asked questions to make your experience with our products and services seamless. Discover helpful information, tips and guidelines so you can enjoy all we have to offer with confidence and informedness. For all your questions, find the answers here.

1. What type of prints do you offer on your products?
   We offer a diverse range of prints, including trendy designs, artistic creations and personalized options. Discover your favorite style and make a statement with our diverse print selection. (Almost) all prints are made using artificial intelligence.

2. Can I have my own design or photo printed on a product?
   Yes, we offer the option for personalized prints, but do not actively promote this on our website. There are numerous websites that offer this service, but if you want to do this through us, we will always help and think about obtaining a nice product.

3. How do I ensure that my image is suitable for printing?
   Please contact us via our website, so we can see together what you have in mind as the end result and/or whether we can take care of this.

4. What are the best care instructions for products with prints?
   We generally recommend hand washing or a mild machine wash to maintain the durability of the prints.

5. Can I customize the prints on my product after I have placed my order?
   Unfortunately, it is not possible to adjust the prints after placing an order. Please check carefully before completing your order to ensure everything is as desired.

6. Are the prints on your products sustainable?
   Yes, we use high-quality printing techniques and materials to ensure sustainability. Our prints can withstand normal use and washing.

7. Can I return a product if I am not satisfied with the print?
   Yes, we accept returns according to our returns policy. Please contact our customer service for further assistance.

8. Do you offer gift vouchers for products with prints?
   Certainly! We have gift vouchers available so you can let others enjoy the freedom to choose their favorite prints.

9. What is the estimated delivery time for products with personalized prints?
   Delivery time varies, but you will receive an estimated delivery date during the ordering process. All products are only produced once they are ordered. This way we don't have to stock up unnecessarily, which makes all products less sustainable. Naturally, we aim to get them to you as quickly as possible.

10. Do you offer discounts for larger print orders?
    Yes, we have special discounts for bulk orders. Please contact our sales team for more information about discounts on large print orders.

11. What makes AI prints different from traditional methods?
    Our AI-enabled prints are created with advanced algorithms, making each print unique and artistically refined.

12. Why do you use AI for print design?
    AI allows us to produce innovative and diverse designs, offering a wide range of creative expressions.

13. How does the application of AI ensure more originality in the prints?
    Our AI algorithms generate unique combinations and patterns, turning each product into an exclusive work of art.

14. What are the benefits of AI printing compared to manual designs?
    AI makes it possible to produce more efficiently and quickly, while still maintaining a high degree of creativity and precision.

15. Can customers specify specific preferences for AI printing?
    No, what you see is what you get. However, you can always contact us if you are looking for something different than what is available in the webshop. We are always happy to start a conversation so that we can ultimately help a satisfied customer.

16. Why are you proud of using AI in your prints?
    The use of AI not only allows us to create groundbreaking designs, but also to promote sustainability and efficiency.

17. How is the privacy of customer data guaranteed when using AI?
    We attach great importance to privacy and follow strict protocols to protect customer data and comply with all relevant laws and regulations.

18. What makes AI prints sustainable?
    By using AI, we reduce waste and optimize the production process, taking a more sustainable approach to printing.

19. Can customers upload their own designs for printing with AI?
    We currently do not support this feature, but we are continually considering new options to meet our customers' needs.

20. How can customers provide feedback on prints with AI?
    We encourage customers to share their experiences and provide feedback through our contact channels. In this way they help us to continuously improve the process.

21. How does your print-on-demand approach contribute to a better environment?
    Our print-on-demand method minimizes excess stock and unnecessary production, generating less waste and taking a more environmentally friendly approach.

22. Why do you choose sustainability over fast deliveries?
    Our pursuit of sustainability is central; we prefer a slightly longer delivery time to reduce the ecological footprint and deliver high-quality, environmentally friendly products.

23. What are the benefits of a print-on-demand model for the environment?
    Print-on-demand reduces unnecessary use of raw materials, energy and transport, resulting in a reduced impact on the environment.

24. How are sustainable materials integrated into your print-on-demand products?
    We strive to use sustainable materials in the production of our print-on-demand items, selecting materials for long-lasting use and minimal impact on the environment.

25. How do you ensure that the quality of print-on-demand products is maintained despite sustainable choices?
    Our focus on sustainability goes hand in hand with our commitment to high-quality products. We work closely with suppliers who share the same commitment to ensuring sustainability and quality.

Do you have a question that is not answered here?

We are ready to help you! You can always contact us via our contact form or send an email to info@imajo.nl . Our dedicated team is here to answer any questions and provide you with the best possible support. Thank you for choosing us, and we look forward to making your experience with our products as smooth and enjoyable as possible.